Will you help us to help you?

We would like you to tell us what you think about the NHS services we
provide at this pharmacy. Our aim is to give you the highest possible standard
of service and we try to deal swiftly with any problems that may occur.

If you have any comments, suggestions, compliments or complaints please speak to a member of staff.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for
dealing with complaints. Our system meets national criteria. Our
Pharmacist or staff will give you further information. Alternatively you can contact our Professional Services Manager at Head Office:
         
           Manichem Group
47 Boulton Road
READING
Berkshire  RG2 0NH
Tel: (0118) 9338054
Fax: (0118) 9338060
e-mail: craig@manichem.co.uk

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
An independent complaints advocacy service (ICAS) is available to provide
advice and support to people who wish to complain about the NHS.

Please ask our Pharmacist or staff for more details and contact information