Manichem Ltd is registered in the UK with Companies House as a Private Limited Company:
The above address is registered as a Pharmacy Premises with the GPhC (General Pharmaceutical Council)
The Superintendent Pharmacist for Manichem Ltd is : Mr Manvirbhai Patel
Mr. Manvirbhai Patel is registered with the GPhC (General Pharmaceutical Council)
How we look after and safeguard information about you (Information Governance)
Our pharmacists and their staff are members of your local health care team. They aim to provide you with the highest quality of health care. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.
Information recorded may include:
As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given and referrals made to other health professionals. This information won’t be shared with anyone else except under the circumstances described below in ‘Sharing Information’.
The information held about you will not be shared for any reason, unless:
The types of people we may ask you for permission to share information with include your doctors (GP and hospital) and other health professionals such as nurses.
Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above.
You have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply).
We also comply with the NHS Code of Practice on Confidentiality and pharmacists have requirement under their professional Code of Ethics to keep records about you confidential, secure and accurate.
All of our staff contracts of employment contain a requirement to keep patient information confidential.
Our guiding principle is that we hold your records in strict confidence.
Your right to view your health record
You have the right to ask for a copy of all pharmacy records about you.
There may be a charge to have a printed copy of the information held about you. Your request must be made in writing to the pharmacy holding your information. We are required to respond to your request within 40 days.
You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving license or credit/debit card before any information is released to you.
If you think any information we hold on you is inaccurate or incorrect, please let us know.
Manichem Group(Head Office)
47 Boulton Road
Comments, Suggestions, Compliments and Complaints
At Manichem Ltd we aim to provide good quality services for our patients and customers. We have a positive attitude to receiving comments, suggestions, compliments or complaints from people and wish to offer an explanation for any concern raised, and use any customer feedback constructively to improve the NHS services we provide.
Suggestions, Comments or Compliments
Any suggestions, comments or compliments about this Pharmacy, its services or the staff are welcomed, and can be made verbally or in writing to the Pharmacy Manager.
To download a leaflet explaining the Manichem Complaints Procedure, please Click Here
Our aim is to deal with any complaint that has arisen as quickly as possible, and to respond within a time period agreed with you or as soon as practicable.Your complaint will be thoroughly investigated and we will seek to come to mutual understanding of what has gone wrong and of any action that may be needed to put things right.
Complaints are treated confidentially. It may be necessary, however, for the Pharmacist and staff to discuss confidential information. They will only do this as far as is necessary to investigate the complaint.
We ask you to make any comments or complaints as soon as possible after the event, so that it is possible to investigate. Normally this should be within a few days of the event happening. The NHS requests us to use the following guidelines when considering whether to deal with a complaint relating to NHS services:
Complaints should be made as soon as possible after an event and they will normally be made:
· within 12months of the date of the incident that caused the problem or
· within 12months of the date of discovering the problem
It may be possible to investigate complaints beyond these time limits,but as time passes, the ability to recall events or to obtain documents might mean that investigation would not be beneficial. If you think you have complaint about an incident that happened some time ago that you would like us to investigate, please discuss it with our Professional Services Manager, who can decide whether it will be appropriate to investigate.
Please use this form to make your complaint. It helps us to follow up your suggestion, complaint or comment if it is in writing, but you do not have to use this form if you prefer to set out your complaint in your own way or would rather speak to someone. Do ask a member of staff to help you if you need additional support.
Getting help with making a complaint:
· NHS patients can talk to the Patient Advice and Liaison Service(PALS) staff or the complaints manager at the local NHS England area team. Please ask our staff for the relevant contact details.
· You can also contact NHS Direct on 08 45 46 47.
An independent complaints advocacy service (ICAS) is available to provide advice and support to people who wish to complain about the NHS. You can get the details for your area from the following Department of Health website: