About Us

Manichem Ltd is registered in the UK with Companies House as a Private Limited Company:

 

 Name & Registered Office:


MANICHEM LIMITED


 47 BOULTON ROAD
READING
BERKSHIRE
RG2 0NH


Company No. 06038719

The above address is registered as a Pharmacy Premises with the GPhC (General Pharmaceutical Council)
 Registration Number: 1116568

The Superintendent Pharmacist for Manichem Ltd is : Mr Manvirbhai Patel

Mr. Manvirbhai Patel is registered with the GPhC (General Pharmaceutical Council)
Registration Number: 2025571

How we look after and safeguard information about you (Information Governance)

Our pharmacists and their staff are members of your local health care team. They aim to provide you with the highest quality of health care. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded may include:

  • basic details about you, such as address, date of birth, next of kin;
  • records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy;
  • details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”);
  • other details and notes about your health and medical treatment;
  • information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives.

As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given and referrals made to other health professionals. This information won’t be shared with anyone else except under the circumstances described below in ‘Sharing Information’.

Sharing Information

The information held about you will not be shared for any reason, unless:

  • you ask us to do so;
  • we ask and you give us specific permission;
  • we are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription;
  • we are permitted bylaw, for example where public interest overrides the need to keep the information confidential.

The types of people we may ask you for permission to share information with include your doctors (GP and hospital) and other health professionals such as nurses.

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above.

Your Rights

You have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply).

We also comply with the NHS Code of Practice on Confidentiality and pharmacists have requirement under their professional Code of Ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Our guiding principle is that we hold your records in strict confidence.

Your right to view your health record

You have the right to ask for a copy of all pharmacy records about you.

There may be a charge to have a printed copy of the information held about you. Your request must be made in writing to the pharmacy holding your information. We are required to respond to your request within 40 days.

You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving license or credit/debit card before any information is released to you.

If you think any information we hold on you is inaccurate or incorrect, please let us know.

Manichem Group(Head Office)

47 Boulton Road

Reading

Berkshire

RG2 0NH

Tel:(0118) 9875798

Fax:(0118) 9338060

www.manichem.co.uk

 

Comments, Suggestions, Compliments and Complaints

At Manichem Ltd we aim to provide good quality services for our patients and customers. We have a positive attitude to receiving comments, suggestions, compliments or complaints from people and wish to offer an explanation for any concern raised, and use any customer feedback constructively to improve the NHS services we provide.

Suggestions, Comments or Compliments

Any suggestions, comments or compliments about this Pharmacy, its services or the staff are welcomed, and can be made verbally or in writing to the Pharmacy Manager.

Complaints

To download a leaflet explaining the Manichem Complaints Procedure, please Click Here

Our aim is to deal with any complaint that has arisen as quickly as possible, and to respond within a time period agreed with you or as soon as practicable.Your complaint will be thoroughly investigated and we will seek to come to mutual understanding of what has gone wrong and of any action that may be needed to put things right.

Complaints are treated confidentially. It may be necessary, however, for the Pharmacist and staff to discuss confidential information. They will only do this as far as is necessary to investigate the complaint.

We ask you to make any comments or complaints as soon as possible after the event, so that it is possible to investigate. Normally this should be within a few days of the event happening. The NHS requests us to use the following guidelines when considering whether to deal with a complaint relating to NHS services:

Complaints should be made as soon as possible after an event and they will normally be made:

·     within 12months of the date of the incident that caused the problem or

·     within 12months of the date of discovering the problem

It may be possible to investigate complaints beyond these time limits,but as time passes, the ability to recall events or to obtain documents might mean that investigation would not be beneficial. If you think you have complaint about an incident that happened some time ago that you would like us to investigate, please discuss it with our Professional Services Manager, who can decide whether it will be appropriate to investigate.

Please use this form to make your complaint. It helps us to follow up your suggestion, complaint or comment if it is in writing, but you do not have to use this form if you prefer to set out your complaint in your own way or would rather speak to someone. Do ask a member of staff to help you if you need additional support.

Getting help with making a complaint:

·      NHS patients can talk to the Patient Advice and Liaison Service(PALS) staff or the complaints manager at the local NHS England area team. Please ask our staff for the relevant contact details.

·      You can also contact NHS Direct on 08 45 46 47.

An independent complaints advocacy service (ICAS) is available to provide advice and support to people who wish to complain about the NHS. You can get the details for your area from the following Department of Health website:

http://www.dh.gov.uk/en/Managingyourorganisation/Legalandcontractual/Complaintspolicy/NHScomplaintsprocedure/DH_4087428

Latest News from the Manichem Group
Wednesday, 26 November 2014

On Saturday 29th June 2014, Manichem Ltd was pleased to take part for the 7th year running in the annual Lions Club of Reading Fun Day at Prospect Park in Reading. Continue Reading

Tuesday, 25 February 2014

This month a new healthier blood pressure campaign has been launched at your manichem pharmacy.

Get can get your blood pressure checked at your local pharmacy in the private consultation room. Your Pharmcist can give you free advice on managing your blood pressure through diet and lifestyle and if nessecary reccomend if you need to talk to your GP about your blood Pressure.

 

Monday, 14 October 2013

Manichem Group now provides a Hajj & Umrah vaccination service at:

Cleggs Pharmacy, Ealing Pharmacy, Erleigh Road Pharmacy, Glenlyn Pharmacy, Grovelands Pharmacy, Gossops Green Pharmacy, Harehills Pharmacy, Horsell Pharmacy, Moreton Pharmacy,  Neath Pharmacy, Tilehurst Pharmacy. Triangle Pharmacy, Victoria Pharmacy, Wednesbury Pharmacy.

By appointment only at: Whitley Wood Pharmacy and Henley Pharmacy

 

Tuesday, 17 July 2012

You can now buy your health and beauty products online with the New Manichem Direct online Shop, browse hundreds of products from your day to medicines such as pain killer, hayfever medication, vitamins, pregnanacy tests, and also you can buy much much more that you may not find in store. You can also buy beauty brands such a Crystal Clear, La Roche-Posay, Vichy and Dermalogica.

Thursday, 30 June 2011

     You can now order your Repeat Prescription online with your Manichem Pharmacy and either have your prescription medication dellivered to your home or work address for FREE. Please select your manichem Pharmacy to order your repeat prescription.